Help shoppers compare products and understand how to use them. Sensitive questions go to a person.
How long should I leave this mask on? Do I rinse it off?
How long should I leave this mask on? Do I rinse it off?
Help shoppers understand ingredients, finishes, usage timing, whether to rinse, routines, and product differences without digging through every PDP and FAQ hub.
I want something calming for redness-prone skin. What should I try?
Recommend the right skincare product, routine step, or bundle based on goals, skin type, and what the shopper is already viewing.
What’s the difference between these two masks?
Help shoppers compare two products by published benefits and usage notes, or pick the one that better matches their goal, without inventing claims that aren’t on the page.
Does this contain niacinamide? What shouldn’t I layer it with?
Explain whether two actives can be used together based on published usage notes, and hand off medical claims to a human.
Can I use this while pregnant?
Use escalation rules to hand off topics that need extra care, such as pregnancy, allergies, medication interactions, or anything outside published guidance.
Do you have a moisturizer set that works for dry skin?
Suggest a complementary cleanser, moisturizer, or SPF that fits the same routine goal and published usage notes.
The assistant checks what else is in the routine, then recommends a product whose usage notes fit.
Which serum is right for sensitive skin?
Are you using a retinol at night?
Yes, three nights a week.
Go with Calm Barrier. It’s fragrance-free. Bright Renew has an exfoliating acid, and the brand’s guide says not to use it the same night as a retinol.
Yes. It only answers from sources you approve. When the answer isn't in your sources, it says so.
Our team sets it up for you, free of charge.
It's built for Shopify brands.
Yes. Shoppers can ask for a person at any time, and your team gets a summary.
