Hire the AI CX team,
not another tool.
Nova handles the customer. Odin, Vera, Ugo, and Skye turn every conversation into a safer, smarter next one.
$0 upfront. The team starts in shadow mode, and escalations to a human are always free.
Every number on this site has a receipt. Click any of them.
Three jobs you're doing
that you never applied for.
Keep the judgment. Hand off the repetition.
Five accountable roles. One manager — you.
Each role owns a different result. They share the same memory, evaluation gates, version history, action layer, and human safety net. Five roles. One name — NOVUS.
CORE
Owns the customer conversation
Completes, acts, or escalates
Nova — resume
Does: consults, recommends, acts, and hands off when confidence or policy requires it
Produces: completed conversation · sale · traceable escalation
escalated 6% · message-level
quality bar: human-rep parity
Finds and classifies badcases
Routes each one to the right owner
Odin — resume
Does: detects, classifies, grades, and routes failures
Produces: badcase · risk level · repair path · escalation
→ intent[size-calc] · fixed ✓
P1 escalation misroute · fixed ✓
Keeps product facts usable and verified
Human review covers the long tail
Vera — resume
Does: cleans, reconciles, and verifies attributes; sends low-confidence long-tail cases to review
Produces: approved knowledge version · conflict alert
Approved → Published
heritage: 100k annotation passes
Turns evidence into strategy diffs
Evaluated · versioned · reversible
Ugo — resume
Does: proposes a versioned diff from badcases and feedback
Produces: evaluated proposal · canary release · rollback-ready version
V2.24_1 · rolled back
scope: product-level
Finds patterns across conversations
Measures what changed and why
Skye — resume
Does: analyzes demand, friction, VOC, and post-change lift
Produces: opportunity · root-cause report · governed digest
reception reports · VOC mining
one governed metric vocabulary
One shared operating core.
The roles divide responsibility. The core keeps them consistent, auditable, and reversible.
Three decisions for you.
Everything else stays with the team.
Approve · reject · step in. Every action stays reversible.
This came from a real control room.
We operated the hard parts by hand before turning them into product.
That control room is now one shared core with five accountable faces.
→ intent [size-calc & rec] · fixed ✓
P1 "[photo] what size is this?"
→ fixed ✓ · added to suite
set: escalation regression · nnnn
V2.24_2 · retired
V2.24_1 · rolled back
draft · in eval
scope: product-level
Approved → Published
four gates · named owners
heritage: 100k passes
pre-sale msgs 94% independent
escalated 6% → humans
median latency 14ms
brand: nnnnnnnn
Helpdesks deflect. RAG bots recommend.
An accountable team closes the loop.
The front looks similar. The machine underneath is not.
Deflect the ticket
Retrieve an answer
Own the outcome
| Dimension | Helpdesk AI ticket-deflection class | RAG chatbot generic concierge | GoNovus |
|---|---|---|---|
| Core capability | Ticket triage & FAQ | Retrieve & generate answers | Full autonomous sales loop |
| Can sell | ✕ | △recommends only | ✓ carts, discounts, checkout |
| 10-turn conversation accuracy | ~11% | ~20% | 90%+ |
| Human fallback | 40–60% | 30–50% | 6% — and it's free |
| Gets better how | You write more macros | You upload more docs | Regression-tested strategy updates |
| Deploy | 2–4 weeks | 1–3 days | 3–7 days, shadow first |
Why 80% accuracy can't replace anyone. A 10-turn conversation at 80% per-message accuracy finishes fully correct just 10.7% of the time. That's why cheap bots deflect instead of sell — and why nobody else measures against a human sales rep. We do.
Trust is granted, not assumed.
Every promotion is your click. Every demotion is one click too. Tap a stage to see its gate.
Honest curve: day one lands at 60–70%, most stores pass 80% by week eight, and mature deployments run at 92–95%. Most AI demos show you the end state. We show you the whole climb.
You keep running your store in Shopify.
They just do the work.
Shopify remains the business system. GoNovus supplies the team around it.
native install · shadow first · traffic grows with trust · your data never trains anyone else's team
Stop doing five jobs.
Start managing one team.
The team has been in production since October 2023. The cockpit you run it from is new — so we're taking ten founding operators into it, on terms that only exist in this stretch.
Founding price locked 12 months · 4-week POC free · direct line to the founders · your workflows ship first
Start the free 4-week POC10 seats · $0 upfront · escalations free · if they don't beat your best rep, don't hire them