Into production.
Experience delivering AI in real brand operations.
We build AI
that helps brands sell.
Help shoppers choose, answer purchase questions and make the next sales step easier. That is the work we build for.
Our experience in brand operations informs both sides of that work: AI shopping assistance for customers, and tailored analysis and workflows for brand teams.
One conversation.
Then the next.
Learning from service.
Customer work supported by a historical 100-person operations team.
Learning from feedback.
More than 100K historical annotation passes to review questions and answers.
A new product chapter.
Chat, Voice and NovuSpace bring this experience to customer guidance and team work.
Historical operational scale; not current employee count or the launch date of each new product.
WHAT THE WORK TAUGHT USWhat makes the
What makes the
answers useful.
Know the information.
A confident answer is only useful when it is grounded in the right product facts, policies and business context. Data infrastructure and governance are part of the product.
Define what the agent should do.
Define which questions to ask, which products to recommend, and when to bring in a person.
Make feedback actionable.
Turn feedback into a proposed change. Test and evaluate it, then approve what goes live.
30+
Brands served in production
1M+
Explore results and measurement details Autonomous conversations in the original six-month reporting window
THE COMPANY BEHIND GoNovus
GoNovus AI.
Built by NorthByte Inc.
Delaware, United States