We build the team.
Then we show the receipts.
GoNovus AI is the product. NorthByte Inc. is the company behind it. We put five accountable roles into a commerce team — and publish the evidence, including the eight weeks it takes to get good.
Most AI vendors sell you a tool and leave the accountability with you. We think that is backwards. A tool that cannot say who did what, and on what evidence cannot be trusted with a customer.
So we built the opposite: five named roles with bounded responsibilities — Nova on the conversation, Odin on quality and risk, Vera on facts, Ugo on strategy, Skye on impact — sharing one operating core and one evaluation gate. Every action belongs to a role. Every number links back to the conversation it came from.
What we're for
Give an operator the leverage of a full commerce team without asking them to trust a black box. You keep direction, policy, and the right to revoke — at every stage, with one click.
We have been running in production since October 2023. We don't show an end-state demo and call it a product. Day one lands at 60–70%; most stores pass 80% by week eight; mature deployments run at 92–95%. We publish the whole climb because the climb is the honest part.
GONOVUS AI IS A PRODUCT OF NORTHBYTE INC.
SUPPORT@GONOVUS.AI
Stated plainly.
Below is what we actually do. It is not a badge wall. If something you need isn't on this list, ask us — we would rather answer a hard question than publish a certification we haven't earned.
We never train on your data
Your data and your customers' data are never used to train or fine-tune any model. They are used at inference time, for your deployment, and nowhere else.
Encrypted in transit and at rest
Traffic is encrypted in transit; stored data is encrypted at rest.
Tenant isolation
Each brand's data is logically isolated. One customer's context never reaches another's conversation.
Export and deletion on request
Your data stays yours. You can export it, and you can have it deleted — during the engagement or after it ends.
GDPR — DPA available
We sign a Data Processing Agreement and support data-subject deletion requests.
Enterprise cloud infrastructure
We run on major cloud providers rather than self-managed hardware.
Your data, your rules.
We process data solely to deliver the service a client has contracted. Nothing else.
What we collect
- Customer conversations, order data, product catalogs and customer profiles — provided by the client
- Business contact details you submit on this site voluntarily
- Aggregate, cookieless page-view analytics — no cross-site tracking, no personal profiles, no consent banner needed
How it is used
- Only to deliver and improve the service for that specific client
- Never sold, rented, or shared for marketing
- Website enquiries are used only to reply to you
Is it used to train AI models?
No.- No client or end-customer data trains or fine-tunes any model
- Data is used at inference time only, and never mixed across clients
Retention and deletion
- Kept for the term of the agreement, then removed
- Export or deletion available on request at any time
- Deletion requests are processed within 30 days
Request data deletion
Ask us to delete the personal data associated with your email address. We process requests within 30 days, as GDPR requires.
LAST UPDATED JULY 2026 · NORTHBYTE INC., A DELAWARE CORPORATION
The questions buyers actually ask.
Answered here in full, so you don't have to sit through a call to find out.
What is GoNovus AI?
GoNovus AI is an accountable AI team for commerce, not a single chatbot. Five named roles share one operating core: Nova owns the live customer conversation; Odin grades quality and risk; Vera verifies product facts; Ugo turns evidence into versioned strategy; Skye measures impact. A human safety net keeps policy, exceptions and consequential judgment. It installs natively in Shopify.
How is this different from a helpdesk AI or a RAG chatbot?
A helpdesk AI optimises for fewer tickets — it deflects. A RAG chatbot retrieves an answer and stops there — it recommends. Neither owns the outcome. The difference compounds across a conversation: at 80% accuracy per turn, a 10-turn conversation is fully correct only 10.7% of the time (0.8010). GoNovus is evaluated on the whole outcome, not a single reply.
How much does GoNovus AI cost?
A predictable monthly base plan includes an allowance of independently completed conversations. Usage above the allowance is billed at the same published overage rate — no penalty pricing — capped in Shopify with an alert at 90%. Human hand-offs are never billed. The plan tiers currently published are illustrative; final pricing follows single-conversation COGS validation.
Do you train AI models on my data?
No. Client and end-customer data is never used to train or fine-tune any model. It is used at inference time, for that client's deployment, and nowhere else. Data is encrypted in transit and at rest, logically isolated per tenant, and can be exported or deleted on request. A GDPR Data Processing Agreement is available.
How much of the work does the AI handle without a human?
94% of pre-sale messages handled independently (message-level; the other 6% escalates to a human, and escalations are free). Day one typically lands at 60–70% independent completion; most stores pass 80% by week eight; mature deployments run at 92–95%. A conversation-level audit is in progress, and the wording here will follow it.
How does a deployment start, and how long does it take?
With a four-week POC. Day 0 connects the store and ingests context with nothing live. Week 1 is Shadow mode — the team answers silently and you compare it against what your people actually sent. Weeks 2–3 are Co-Pilot: the AI drafts, a human sends. From week 4 it can be promoted to Autonomous. Every promotion is your click, and so is every revocation. $0 upfront, no lock-in.
Can I still run my store the way I do now?
Yes. Shopify remains the business system — catalog, orders, customers and policies stay where they are. GoNovus supplies the team around it and writes back the actions it takes, so every line on an invoice links to the conversation it came from.
Talk to a human first.
Tell us what your team is spending its day on. If the AI team can't beat your best rep, we will say so.