Information with a purpose.
Clear information about data use, access, and responsibilities for your GoNovus deployment.
- Encryption
- Data is encrypted in transit and at rest.
- Data separation
- Each brand’s data is kept logically separate.
- Export & deletion
- Data export and deletion are available on request.
- Processing terms
- A Data Processing Agreement (DPA) is available for review.
- Infrastructure
- Service infrastructure uses major cloud providers.
- Point of contact
- Send data and security questions to support@gonovus.ai.
For your specific setup.
- Voice & recordings
- Confirm whether recording or transcription is enabled, access permissions, and retention.
- Systems & actions
- Agree on connected sources, permitted actions, and steps requiring review.
- Retention & processing
- Review the applicable agreement, providers, data locations and request process.
Is customer data used to train AI models?
Client and end-customer data is not used to train or fine-tune models. It is used to provide the service for the client’s deployment.
Can we request a Data Processing Agreement (DPA) or complete a security review?
Yes. Contact support@gonovus.ai with your requirements or questionnaire.
How do we request export or deletion?
Contact support@gonovus.ai with your organization and request. Retention and processing arrangements are addressed in the applicable service agreement.
YOUR NEXT STEP
Discuss data requirements Let’s answer your data questions.
Bring your requirements, security questionnaire, or request for a DPA.