GoNovus AIBook a demo
HOW IT WORKS

Set a sales goal.
Test it. Measure it.

Start with the purchase decision or sales task you want to improve. Connect the right information, define the actions, then evaluate the result.

New to GoNovus? See how the first task works
A shopper planning a summer holiday on her phone
EXAMPLE CONVERSATION

A summer dress for my holiday. Under $150.

The Linen Midi Dress is $129, with breathable linen and an adjustable waist. Shall I open its page?

Yes, show me the dress.

THE PROCESS

Four steps.
One sales goal.

STEP 01 · PRODUCT KNOWLEDGE

Good answers start
before the question.

Connect your product details and policies. GoNovus checks and organizes this information so the agent can use the right facts.

YOUR INFORMATION
  • Product catalog
  • Size charts
  • Care and usage guides
  • Store policies
  • Internal FAQs
GoNovus
  1. 01
    Connect product information

    Product facts, business records, instructions and policies.

  2. 02
    Find the right facts

    Relevant, consistent and up to date.

  3. 03
    Follow your sales rules

    What to ask, what to recommend, when to involve your team.

  4. 04
    Check the result

    Was the answer correct? Did it help the shopper?

READY FOR THE ANSWER
Linen Midi Dress
Price
$129
Material
Breathable linen
Fit
Adjustable waist
Source
Product catalog

Example catalog data

STEP 02 · SALES ACTIONS

Answer the question.
Offer the next step.

Recommend a product using its details. Ask before opening the page, then keep helping as the shopper explores.

Aurora GuideExample

A summer dress for my holiday. Under $150.

The Linen Midi Dress is $129, with breathable linen and an adjustable waist. Shall I open its page?

Yes, show me the dress.

↗ The guide opens the product page and remains available.

Linen midi dress product photo
OPENED WITH THE SHOPPER’S PERMISSIONLinen Midi Dress

$129 · Breathable linen · Adjustable waist

  1. The needA summer dress, under $150.
  2. The evidenceProduct catalog
  3. The proposed actionOffer to open the page.
  4. The resultThe page opens; the guide stays available.
STEP 03 · IMPROVEMENT

Tell us what went wrong.
Review the fix.

Point out an incorrect answer. AI finds the likely cause, suggests a fix, and tests it. Your team reviews the results and approves what goes live.

PRODUCT DEMO · EXAMPLE DATA
FIND THE CAUSE

Find the wrong source.

AI checks the answer and its sources to find why the recommendation went wrong.

Example findingThe agent checked another product’s size chart.
Illustrative workflow · playing

Example workflow and findings. Changes are tested and reviewed before approval.

STEP 04 · YOUR TEAM’S TOOLS

Know what it knows.
See how it works.

Add product information, try customer questions, review answers and customize your Chat appearance.

Product demo · Example data

INSIDE GoNovus / KNOWLEDGE

Know what your guide knows.

Product information and policies provide the context behind a useful answer.

GoNovus AIAURORA / Knowledge
Product knowledgeExample catalog
PRODUCTINFORMATIONSOURCE
Linen Midi DressMaterials · Variants · CareProduct catalog
Ballet FlatsFit · Sizes · MaterialsProduct catalog
Store policiesShipping · ReturnsStore policy
View the dress’s information
Product
Linen Midi Dress
Price
$129 · example price
Material
Breathable linen · illustrative catalog
Fit
Relaxed midi silhouette, adjustable waist tie and two side pockets.
Care
Refer to the product care label for exact instructions.
KnowledgeRelevant informationPlaygroundRepresentative questionsInboxConversations and feedbackSettingsYour store’s experience
GETTING STARTED

One sales goal.
A measurable first step.

Keep your business systems in place. Agree on the sources, connections and responsibilities relevant to the first task.

  1. 01
    Your brand

    Bring the task

    Choose purchase conversion, sales enquiries or a specific sales task. Agree on the metric and its baseline.

  2. 02
    Together

    Agree on the setup

    Product facts, internal FAQs, permitted actions, required connections and evaluation criteria.

  3. 03
    GoNovus + your team

    Try the experience

    Test representative questions and inspect the output.

  4. 04
    Together

    Review and expand

    Compare results using an agreed measurement window. Review errors and approve changes before expanding.

BEFORE YOU GET STARTED

Set clear
expectations.

What do we need to prepare?

Bring your website, a first task or customer journey, product and policy sources, and some representative questions. For NovuSpace, bring the relevant business files and your intended output.

How does an evaluation work?

Choose a task and a success measure. Test the agent’s answers with your team before expanding to customers. We’ll agree the timeline for your setup.

What does AI do with our feedback?

AI checks the cause, suggests a fix, tests it, and evaluates the answers. Your team reviews the results before approving changes.

Do all products share one memory?

Not automatically. Tell us what information you want the products to share, and we’ll confirm the connections needed.

How do we evaluate results?

Choose a measure for your goal: purchase conversion, valid sales enquiries, correct support answers or time saved on a team task. Agree on its definition and reporting period before testing.

YOUR NEXT STEP

What should your first task achieve?

Bring your website and the sales task you want to improve.

Book a demo