Know the model.
Product identity and available details.
Resolve product questions.
Before and after the sale.
Answer the questions that affect a purchase, then help customers care for what they bought—wherever they bought it.
PRODUCT CARE / AURORAMade for thedays ahead.
ONE SERVICE CONVERSATIONUnderstand the item.
Understand the item.
Find the next step.
CUSTOMER
“I bought this dress in a shop. Can it go in the washing machine?”
AI GUIDE
“What’s the style name on the label? I’ll check whether it can be machine washed.”
Illustrative support conversation.
The right information.
At the right moment.
Read the source.
Care, setup and usage guidance.
Clarify the next step.
Current policies and the relevant support contact.
We’ll confirm the systems needed for order changes and handoffs to your support team.
FOR YOUR BRANDMake it specific
Make it specific
to your brand.
Product instructions, care information, current policies, and the support contact or escalation route.
What to work toward
Useful product guidance, a clearer next step, and conversations your team can review.
Book a demoWhat should we bring to the first conversation?
Product instructions, care information, current policies, and the support contact or escalation route.
Which products are relevant?
Chat + Voice supports the experience described here. We’ll confirm the setup and connections your brand needs.