Start the free POC
The payroll

Predictable base.
Pay for completed work.

Each plan includes independently completed conversations. Use more at the same published overage rate; human hand-offs never count toward usage.

Auditable billingShopify capped
1 · Base planmonthly conversation allowance included
2 · Same-rate overageno penalty pricing, 90% usage alert
3 · Only completed workhuman hand-off = $0 usage
EVERY LINE LINKS TO A CONVERSATION

One human CX rep

typical fully-loaded US cost — estimate
≈ $4,400 / month
  • Covers one timezone, eight hours
  • Weeks of ramp per product line
  • Hiring, training, churn — on you
  • Quality varies by shift
ILLUSTRATIVE TIERS

Your five-role AI team

base plan + completed-conversation usage
Base + usage · capped in Shopify
  • Included monthly conversation allowance
  • Same published rate above the allowance
  • Human hand-offs never count toward usage
  • 90% alert before spend changes
Starter
~$149
200 included
$0.75 overage
Growth
~$990
1,500 included
$0.65 overage
Pro
~$2,490
4,000 included
$0.58 overage
Scale
~$4,490
8,000 included
$0.52 overage
Scale+
~$7,990
16,000 included
$0.48 overage

ILLUSTRATIVE AMOUNTS · FINAL PRICES FOLLOW SINGLE-CONVERSATION COGS VALIDATION

One plan includes the whole operating loop.

Shopify-native installCatalog, order, and customer context Five accountable production rolesEvaluation, versioning, and rollback Shadow → Co-Pilot → Autonomous rolloutConversation-level billing receipts Human Safety Net for exceptionsUsage cap and 90% alert

Do the math on your store.

Honest curve: day one lands at 60–70%; most stores pass 80% by week eight; mature deployments run 92–95%.
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AI-completed / mo
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Team fee / mo
—
You save / yr

PLAN · —
Illustrative formula: selected tier base + completed conversations above its allowance × the same published overage rate. Human hand-offs stay on your current handling cost and are never billed by GoNovus.

If they don't beat your best rep, walk away.
Four-week POC · shadow mode first · no lock-in