Good morning, Sarah 👋
The team's been busy — 97 conversations handled today, and counting.
🔍
Skye · morning brief — Resolution up 2.1 pts this week. Watch-out: Tuesday returns spiked (probing why). Ugo's playbook v3 is your highest-value review today (+5.8% simulated).
RESOLUTION RATE
78.4%
▲ 2.1 pts · started at 63%
AI-INFLUENCED REVENUE
$18,240
this month · +$4,210 vs control
AUTOMATION LEVEL
64%
auto-approved · ▲ 6 pts
NEEDS YOUR REVIEW
3
est. 6 min · oldest 2h
✋ For you · 3 ▶ Clear all · ~6 min
🎯
Ugo — Cart-recovery playbook v3 re-sim +5.8%
Open✓ Approve"addressed your note 👀" · 2h ago · est. 3 min
🧹
Vera — 12 attribute fixes
Open✓ Approve allnew SPF line · 2h ago · est. 2 min
💬
Nova — 2 sampled chats
Open👍 Both goodquality check · 1h ago · est. 1 min
Approve here, or Open to see the full report in the owner's space · everything reversible
🟢 Team pulse
💬
Nova ESFJ · Sales & Service
1handling 50 chats now · 79% resolved
🧹
Vera ISTJ · Product Knowledge
12auditing the holiday catalog · 68%
🎯
Ugo INTJ · Strategy & Optimization
1waiting on your review of v3
🔍
Skye INTP · Insights
writing the weekly attribution report
🛡️
Odin ISTP · Quality & Risk
1quiet day — reviewing edge cases 🛡️
numbers = waiting on you · click anyone to enter their space
📣 Live activity ● live
💬Nova upsold a serum bundle to Lena T. · +$341m ago
🎯Ugo finished re-simulation · +5.8%2h ago
🧹Vera synced 12 new products from Shopify6m ago
🔍Skye spotted a spike in Tuesday returns 🤔11m ago
💬
Trust: Sampled 12% ▾
Nova ESFJ · Sales & Serviceⓘ resume
💬 Nova ESFJ · Sales & Service
DUTYFront-line sales & support — greets, answers, recommends, recovers carts, 24/7.
CAN DOProduct Q&A · recommendations · order lookup / returns · upsell · hand off to human.
WITH YOUWhisper-coach live chats · tune tone via chat · rate chats to train her.
resolution 79%CSAT 4.6/5rev $2.3k/wk
handling 50 chats right now · warm host, reads the room, calms first
DUTY front-line sales & support · CAN Q&A / recommend / orders & returns / upsell / hand-off · WITH YOU whisper-coach · tone tuning · rate my chats
Live 50
For you 2
Chat
Playbook
🟢 Handling now · 50 — click any row to peek
🙂Maya R."SPF over makeup?"deciding2m 34s
🙂Jess W."serum for oily skin?"browsing0m 41s
😐Devon K."ship to Canada?"checkout4m 12s
😟Ivy L."where's my order?"post-sale6m 48s
… 46 more · sorted by wait time · 😟 floats up
✓ Just finished — rate to train her
Lena T.serum bundlesold +$34👍 👎
Ben P.trackingresolved👍 👎
Priya S.refund $220→ handed to you
👀 Peeking (read-only for customer side)
💬 Maya R. × Nova · live transcript✕
🤫 WHISPER — ONLY NOVA SEES THIS
💬
Sampled chat · Omar F.
👍 Good👎 Coachdiscount negotiation — Nova held the line politely, offered bundle instead · 4.8 min
💬
Sampled chat · Dana K.
👍 Good👎 Coachingredient allergy question — answered with doctor-consult note ✓ · 2.1 min
📌 STANDING INSTRUCTIONS · sedimented from your chats
💬
📋 Daily digest · Jul 9 — 132 chats · 79% resolved · $2,340 influenced · 3 tasks spawned expand ▾
① Handled 132 chats: 58 product · 31 shipping · 22 recs · 12 returns · 9 handoffs
② 79% resolved · 21 assisted checkouts ($2,340) · CSAT 4.6/5
③ Flag: "retinol × SPF" keeps coming up — knowledge gap
④ Spawned 3 tasks → Ugo ×2 · Vera ×1
② 79% resolved · 21 assisted checkouts ($2,340) · CSAT 4.6/5
③ Flag: "retinol × SPF" keeps coming up — knowledge gap
④ Spawned 3 tasks → Ugo ×2 · Vera ×1
💬
Heads up — 3 customers asked today if the Vitamin C serum is pregnancy-safe. I don't have an official answer. What's our line? 🤔
Send
📄 Sales & Service Playbook · v5 version history →
1
Voice — warm, ingredient-benefit angle, calm first template default
2
Wholesale — consultative, specs & terms, no discount nudges your instruction · Jul 8
3
Delivery — ranges only, never exact dates your instruction · Jun 24
4
Hand-off — refunds > $200 · legal/medical topics · "Talk to a human" always visible template default locked
✨ Adjust via Copilot
Read-only — changes go through chat/Copilot → your review.
💬 Nova · in 50 chats—
Wholesale tone update — how's it landing?
Smooth 🌿 2 wholesale chats today, zero discount nudges, both still engaged.
🧹
Trust: Autonomous ▾
Vera ISTJ · Product Knowledgeⓘ resume
🧹 Vera ISTJ · Product Knowledge
DUTYKeep product knowledge clean & fresh — the team's memory keeper.
CAN DOSync from Shopify · clean & verify attributes · flag gaps · never overwrites your notes.
WITH YOUYou approve his suggestions · fix any fact via chat / ⌘K.
freshness 94%3,214 productstrust Autonomous
auditing the holiday catalog… · by-the-book, never overwrites your notes
DUTY keep product knowledge clean & fresh · CAN sync / clean / verify / flag gaps · WITH YOU approve suggestions · fix facts via chat/⌘K
Work
For you 12
Knowledge
In progress · Holiday catalog audit
146 / 214 SKUs
Cleaning attributes · checking consistency · citing your brand guide · ETA ~2h
Just finished ✓
✓
Synced 12 new products from Shopify
✓
Fixed 3 SPF title typos (spotted while it was quiet)
✋ 12 attribute suggestions — new SPF line
SPF Stick 50 · texture: cream → solid stick from product page
SPF Fluid 30 · finish: — → dewy from reviews (12 mentions)
+ 10 more water-resistance, sizes, scents…
✓ Approve all 12
Review one by one
Vera won't publish without your ok
📚 What I know 3,214 products · 98 policies · freshness 94%
🧴
Vitamin C Serum 30ml — 21 attributes verified ✓ · pregnancy-safety pending your line
View📦
Returns policy — 30 days · v4 confirmed by you · Jun 12
View☀️
SPF reapplication guidance — added Jul 9 from Nova's flag → Vera
ViewRead-only — fix anything via chat or ⌘K ("the material is silk, not chiffon") · 3 open gaps flagged by Nova
💬 Message Vera… 1
Found two SPF products with conflicting % — flagged in For you. Routine otherwise 🧹
🎯
Trust: Supervised ▾
Ugo INTJ · Strategy & Optimizationⓘ resume
🎯 Ugo INTJ · Strategy & Optimization
DUTYOptimize live playbooks from production signals — the strategist.
CAN DODiagnose badcases · draft & simulate changes · staged rollouts with auto-halt.
WITH YOUYou review every change · your notes drive her re-runs.
last sim +5.8%trust Supervised
waiting on you · loves a good experiment
DUTY optimize live playbooks from signals · CAN diagnose / draft & simulate / staged rollouts · WITH YOU you review every change · your notes drive re-runs
For you 1
Work
Playbook
Task history
🎯 Cart recovery playbook v3 · addressed your note
anchored to Cart Recovery Policy v3 · you said: "tone too casual for our brand voice"
WHAT CHANGED vs v2 — response to your feedback
Softened 2 phrases flagged by brand-voice check · kept the payment-failure branch · timing unchanged.
nudge_message_2 · v2 → v3
− Grab it before it's gone! 🔥
+ It'll be here when you're ready — happy to answer any questions 🌿
② RESULTS — RE-VERIFIED
Re-simmed 240 sessions: recovery +5.8% (v2 was +6.2 — tone traded 0.4pt) · CSAT +0.2 · brand-voice passed ✓
v3 playbook18.0% rec
current12.2% rec
④ NEXT
Gradual rollout 5% → 20% over 7 days · auto-halt if CSAT drops > 1pt · Ugo: "worth the 0.4pt — v2's tone risked exactly what you flagged."
✓ Approve & roll out 5%
Request changes
Defer
💡 Your feedback trains Ugo — rejected items re-run with your notes, never fall back to manual edits.
🧪 Experiments
Cart recovery v3 — awaiting your review
For youShipping-nudge A/B — sketching next week's test plan
draft📄 Optimization Playbook · v3 version history →
1
Objective — lift recovery & AOV, never at CSAT's expense template default
2
Guardrails — max discount 15% · auto-halt if CSAT drops > 1pt locked
3
Cart recovery — 2 nudges · warm tone · price-drop only if idle > 24h your instruction · Jul 8
§3
Pending amendment — v3 softens the nudge tone pending your review
Open4
Experiment cadence — one live A/B at a time · always sim first template default
✨ Adjust via Copilot
Read-only — changes go through chat/Copilot → your review.
📜 Cart recovery playbook — task biography
Jul 5 · 14:02
💬 Nova flagged 2 badcases from live chats
💬 Nova flagged 2 badcases from live chats
Jul 5 · 14:40
🔍 Skye attributed: timing too aggressive + discount fatigue
🔍 Skye attributed: timing too aggressive + discount fatigue
Jul 6 · 09:15
👤 You (via Copilot): "improve cart recovery" → assigned to Ugo
👤 You (via Copilot): "improve cart recovery" → assigned to Ugo
Jul 7 · 11:30
🎯 Ugo drafted v2 · simulated 240 sessions · +6.2%
🎯 Ugo drafted v2 · simulated 240 sessions · +6.2%
Jul 9 · 08:50
👤 You: Request changes
👤 You: Request changes
"tone too casual for our brand voice"
Jul 9 · 09:35
🎯 Ugo re-ran with your note → v3 · +5.8% · voice ✓
🎯 Ugo re-ran with your note → v3 · +5.8% · voice ✓
now
v3 awaiting your review
v3 awaiting your review
if approved
5% → 20% (Jul 12) → 100% · auto-halt armed
5% → 20% (Jul 12) → 100% · auto-halt armed
then
closed & archived — searchable forever
closed & archived — searchable forever
💬 Message Ugo…
v3 is up — I kept your voice note front and center 👀
🛡️
Trust: Sampled ▾
Odin ISTJ · Quality & Riskⓘ resume
🛡️ Odin ISTJ · Quality & Risk
DUTYOwn quality signals, risk grading, and root-cause routing.
CAN DODetect and grade badcases · attach evidence · route to Vera, Ugo, Skye, or a human.
WITH YOUBring incidents and release risks to you with a recommended next owner.
quality queue clearone edge case under review
reviewing recent edge cases 🛡️ · last incident closed: Returns routing (Jun 28)
DUTY quality & risk triage · CAN detect / grade / attach evidence / route root cause · WITH YOU explain why a case or release needs attention
🛡️ Quality finding · owner needed
Three bundle recommendations used a product pairing that is not covered by the approved knowledge version. Product facts are current, so I classified this as a strategy-routing gap. Open a repair task for Ugo? The shared evaluation gate will test it before anything ships.
Route to UgoDeferShow evidence
P2 · evidence attached · reversible
💬 Message Odin… 1
one routing risk found · evidence ready 🛡️
🔍
Trust: Autonomous ▾
Skye INTP · Insightsⓘ resume
🔍 Skye INTP · Insights
DUTYAttribution & analytics — asks "why", spots anomalies, briefs you daily.
CAN DORoot-cause badcases · weekly attribution · morning brief · anomaly alerts.
WITH YOUAsk him anything about your numbers via chat / ⌘K.
reports 8 wkstrust Autonomous
writing the weekly attribution report… · asks "why", loves an anomaly
DUTY attribution & analytics · CAN root-cause badcases / weekly reports / anomaly alerts / morning brief · WITH YOU ask him anything about your numbers
🔍 Open investigation
Tuesday returns spiked +38% vs baseline. Correlates with the batch shipped Jun 30 — checking carrier data and product lots. "found a weird spike and I can't let it go 🤔"
📋 Recent briefs
Jul 10 morning brief — resolution +2.1pts · Ugo v3 = highest-value review
ReadWeekly attribution · Jul 7 — cart-recovery drove 61% of AI revenue lift
Read💬 Ask Skye…
Ask me anything — e.g. "why did returns spike Tuesday?"
👤
Human
Human Safety Net ESTJ · Human Safety Netⓘ resume
👤 Human Safety Net ESTJ · Human Safety Net
DUTYHuman expert — long-tail data review & escalated tickets.
CAN DOAttribute batches · policy questions · anything the AI shouldn't decide alone.
WITH YOUReplies within 1 business day · his work returns as task cards.
batch #7 · 40%ETA Thu
your human expert on the GoNovus side — long-tail review & escalations
DUTY long-tail data review & escalated tickets · CAN handle what AI shouldn't decide alone · WITH YOU replies within 1 business day
In progress
Attribute review batch #7
40% · ETA Thu
Ticket #482 — refund-window policy question
openfrom your Copilot request · reply due tomorrow
Team growth · 8 weeks
Resolution 63% → 78.4% · every step traceable to a shipped improvement
wk3 · Returns skill +4.1pt
wk6 · Ingredient FAQ pack +2.8pt
wk8 · Cart-recovery v3 +1.9pt
wk6 · Ingredient FAQ pack +2.8pt
wk8 · Cart-recovery v3 +1.9pt
weekly resolution rate · darker bars = weeks where an improvement you shaped went live
🎓 23 improvements live — 14 traced to your feedback
👤
Your note "tone too casual" → warmer replies → CSAT +0.3
👤
Your 👍 on bundle upsells → Nova leans in → +$1,120/mo
👤
Your pregnancy-safety line → 0 unanswered since · 31 uses
⚖️ Your attention → team output
YOU INVESTED
41 min
across 8 weeks
TEAM DELIVERED
$18,240
influenced revenue
≈ $445 per minute of your review time · 96% of work auto-verified before reaching you
Your team
tap anyone to enter their space
💬
Nova ESFJ · Sales & Service
2›handling 50 chats
🧹
Vera ISTJ · Product Knowledge
12›auditing catalog · 68%
🎯
Ugo INTJ · Strategy & Optimization
1›waiting on your review
🔍
Skye INTP · Insights
›writing weekly report
🛡️
Odin ISTP · Quality & Risk
1›reviewing risks 🛡️ — one finding ready
👤
Human Safety Net ESTJ · GoNovus (human)
›batch #7 · 40% · ETA Thu
▶ Restart Day 0
📈 Growth
🛡️ Trust log
💬 Conversations
📋 Activity
Your team is onboarding 🛡️
First customers in ~41 hours · you'll be able to watch every conversation
🧹
Vera is reading your store
2,167 / 3,214 products
…and already flagged 41 items missing size info
🏭
Capability Factory is building your starter skills
from the Skincare template · 9 of 12 done — returns ✓ shipping ✓ ingredients ✓ …
💬
Nova is in training
rehearsing on 500 simulated conversations · resolving 64% · goes live only past the 65% gate
🎯
Ugo & Skye join on day 1
they need real conversations to optimize & baseline
✋ 3 quick questions from your team ~2 min
🧹
Two SPF products list different %, which is right?
5030Vera · blocks 2 product pages
🛡️
Do you sell wholesale?
YesNoOdin · shapes the pricing skill
💬
Tone check: which greeting feels like your brand?
ABNova · A/B preview
🗓 Launch plan
Today
Ingest catalog + policies · build skills
Ingest catalog + policies · build skills
Tomorrow
Nova rehearses until ≥65% sim gate
Nova rehearses until ≥65% sim gate
Thu 9am
Nova goes live on 5% of traffic
Nova goes live on 5% of traffic
Week 2+
Scale traffic as trust builds · Ugo starts optimizing
Scale traffic as trust builds · Ugo starts optimizing
Trust · two key moments
what happens when things go wrong — and when they go right
⚠️ Incident · Jul 2 — contained in 90 seconds
14:21
Guardrail hit — discount stacked beyond the 15% cap in a live reply
Guardrail hit — discount stacked beyond the 15% cap in a live reply
14:21
Auto-halt — holiday-promo playbook v2 rollout frozen at 20%
Auto-halt — holiday-promo playbook v2 rollout frozen at 20%
14:22
Rolled back to v1 — in-flight conversations unaffected
Rolled back to v1 — in-flight conversations unaffected
14:23
Ugo: Sampled → Supervised (auto demotion)
Ugo: Sampled → Supervised (auto demotion)
14:24
Push notification sent to you — the only push this month
Push notification sent to you — the only push this month
① WHAT HAPPENED
v2's discount branch stacked a bundle discount on top of store credit in 3 sessions.② IMPACT — VERIFIED
3 sessions · Human Safety Net followed up with all 3 customers ✓ · $0 net loss · CSAT unaffected③ ROOT CAUSE
An edge case missing from the sim set — bundle discount × store credit.④ NEXT
Case added to the sim set · fix verified in re-sim · Ugo re-earns Sampled after 2 clean weeksThis is why Ugo shows Supervised today — she's re-earning your trust.
🎉 Nova has earned Autonomous proposal
4 weeks at Sampled 12% · pass rate 98.6% (threshold 98%) · 1,240 sessions · 0 rollbacks · CSAT 4.6/5
Routine chats would go live without review — her daily digest still tells you everything.
Routine chats would go live without review — her daily digest still tells you everything.
🎉 Promote to Autonomous
Keep sampling 12%
Refunds & cancellations stay human-approved — locked · demote anytime in Settings
Conversations
every customer conversation, whoever handled it — read-only
🟢 Live now · 50 — Nova Open Nova's Live →
🙂Maya R."SPF over makeup?"deciding
🙂Jess W."serum for oily skin?"browsing
😐Devon K."ship to Canada?"checkout
✓ Today · 132 resolved
Lena T.serum bundlesold +$34
Ben P.trackingresolved
Priya S.refund $220→ handed to you
Rate or coach inside each member's space — this page is read-only.
Activity
everything the team did, in one stream — the Manager view feed, unabridged
💬Nova upsold a serum bundle to Lena T. · +$341m ago
🎯Ugo finished re-simulation · +5.8%2h ago
🧹Vera synced 12 new products from Shopify6m ago
🔍Skye spotted a spike in Tuesday returns 🤔11m ago
💬Nova resolved a sizing question for Devon K.14m ago
🧹Vera: “found 3 typos in the SPF titles — fixed ✓”26m ago
🎯Ugo: “drafting next week's A/B on shipping nudges”38m ago
Read-only — the same events stream live on Manager view.